Incidents Tabular Data

It is a detailed tabular representation of incidents and open incidents.

It helps to track:
1. When was the incident reported, description of the incident and by whom was it reported?
2. Location of the incident reported.
3. Images and comments related to the incidents.

Important Notes

How do open incidents affect the KPIs?

Open incidents are resolved directly by the FM app.

• Open incidents will be shown as “Open” in the incident tile if not Resolved by someone.
• Open incidents do not contribute towards “Total Time Spent” and “Avg. Response Time” tiles.
• Hypothetically, if a property was using only the FM app to mark the incident as Resolved. Then “Avg. Resolution Rate” would always be 100%.
• Open incidents still contribute towards the count. For example: “Total No. Of Workorders”, “No. Of Workorders - By Type and Zone”, “Incidents by Priority”, “Incidents by Status”, “Incidents by Resolver”, “Incidents by Type” and “Incidents by Zone” have open incidents included in them.
• Open incidents do not contribute towards SLA violations as they were not allocated to anyone.

What are the incident types?

There are two types: “Others” and “Sensor”. “Sensor” are the ones generated from the sensor.

---