Release notes for 2022-10-15

Enhancements

Enhancement

You can now generate a heatmap of the number of incidents in this report.

Additional helpful options available, such as filter the incidents (group) by Zone.

Enhancement

Contact us, to activate alerting based on pre-configured ammonia threshold
1. Preferably, open a support ticket with us.
2. Or, contact your SmartClean account manager / drop us an email.
Device slot type applicable: SMARTCLEAN#ODRDTR
The threshold can be accessed in Matrix web, for the specific device slot under RealSense.
1. Depending on the role associated with your Matrix user account, you can view or update this threshold.
2. Any changes made to this threshold in Matrix web, will require 24 hours to become effective.
  1. If the change is urgent, do contact us to activate the change earlier.
The ammonia threshold value is defined in parts per million (ppm). “0.5 ppm” is considered an optimal threshold.

Enhancement

New widgets catering to ESG requirements can now be added to your embeddable BI dashboards.

Your project must have relevant data sources available that can support these widgets.
Refer to examples of widgets in relevant online documentation, link below.
More information, examples and screenshots: introducing embeddable BI dashboards
To learn more about or to enable this integration for your project, contact us:
1. Preferably, open a support ticket with us.
2. Or, contact your SmartClean account manager / drop us an email.

For internal teams and interested stakeholders to report problems easily and directly into our ticketing tool, check their status and track progress.

1.This requires signing up for a help centre account

Powered by Atlassian Jira service desk.
This is an additional channel, other than SmartClean help centre, that is already available for general use.
SmartClean help centre does not require sign up, but project specific details are required for opening support tickets.

Pre-release

Workforce management API allows you to manage unassigned and assigned work orders.

Description:

These work orders are called “incidents”.
1. Unassigned work orders are called open incidents.
2. Assigned work orders are called assigned incidents.
Examples of incident management operations (linked to API documentation):
1. Create new incident
  1. This creates an open incident by default.
    1. Otherwise, you may let the system automatically assign the incident immediately after
      1. Add to the request body this key value pair: “AutoAssigned”: “true”
  2. If you created an open incident, you may use the below request to assign it to your workforce member.
2. Assign open incident
3. Start open incident
4. End open incident
Requests for incident management are grouped under the SC Teams (scteams) module.
1. You can see this in the name of each operation
  1. i.e., value of query parameter: “op” in each of these requests
  2. For example scteams.assignIncident where assignIncident is the request name.
For more details, visit: Incidents under Workforce API documentation

Pre-release

FM app now allows you to report and assign incidents directly to your workforce members.

Feature

This Matrix application can run on mobile devices in Kiosk mode.

Kiosk mode:

Kiosk mode allows the app to run as a standalone application in the device.
Users cannot exit this mode until the admin disables the Kiosk mode.
In this mode, users cannot view major UI features such as Home button, app switcher, notification tray and global actions.
This mode is used to prevent the end users not tamper with the device and exit the app.

Notes: This app can be installed on supported Android / Apple phones and tablets.